HOW TO RETURN
Store credit will be provided
All returned items will be provided with a store credit.
You will receive your credit in a coupon code format via the email address you provided at the point of sale. This does NOT effect your statutory rights.
Inside your package, you will find an A5 glossy leaflet, with all the returns information you need to send your package back to us. At the bottom of your leaflet is our returns address.You will need to cut this section loose from the sheet & place onto your parcel covering your original address label.
Please note: we do not offer a free returns service.
Conditions of returning items
We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise. However we cannot accept returns on jewellery or accessories e.g hats & caps, swimwear or underwear.
Returns cannot be made by customers from outside the United Kingdom as UK custom charges are curently too high.
All eligible items must be returned within 14 days of receipt. Returns attempted outside of this 14 day deadline will be denied and returned to customer.
The customer is responsible for all return shipping costs, we suggest using a track and trace method of shipping, as HEDACOLLECTION will not be responsible for items lost in transit when being returned to us.
Your original order form MUST be included when returning any item(s).
Items must be unworn and unwashed and free of any smells.
Items must be free of any stains/markings e.g. Fake tan/Make-up. Items must be returned in original packaging, have all tags, including any original hangtags still attached.
All returns will be processed within 14 business days of receiving your item.
SALE Items
We do not accept returns for sale items as these items are end of line pieces.
Any final SALE items which are attempted to be returned will be refused upon delivery and returned to the sender.
Store Credit
- Store Credit will be provided in the form of a code sent to the email address provided at the time of the original order.
- Store Credit can only be used online at our website, www.hedacollection.com
- Store Credit cannot be transferred to another person or account.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned as a refund method.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit has no expiration date
- Store credit is provided in Great British Pounds (GBP)
Faulty Items
In the unlikely situation that you receive a faulty item e.g manufacturing faults, please contact us ASAP by emailing us at
Faulty items are eligable for a full refund including return shipping up to £2.99
(2nd class with proof of postage is reccommended)